British Airways has begun cancelling hundreds of flights ahead of the next strike by pilots on 27 September.
Tens of thousands of BA passengers are expected to be hit by the disruption which follows a two-day strike on Monday and Tuesday this week when 1,700 flights were cancelled affecting 195,000 people.
The dispute over pay involves members of the British Airline Pilots’ Association (Balpa).
9 September – Family hit by strike action
British Airways has offered a pay rise of 11.5% over three years, which it says would boost the pay of some captains to £200,000, but Balpa says its members want a bigger share of the company’s profits.
Both sides have said they want to resume talks, but there is little sign of the deadlock being broken.
The airline began contacting affected passengers on Thursday afternoon, 15 days ahead of the strike.
Under EU law, passengers are only entitled to compensation if they receive less than 14 days’ notice of a cancellation.
Balpa said it “set a gap between the first and second periods of strike action to give BA time to work with us to settle this dispute with their pilots”.
“We had today been exchanging new ideas to do that via Acas (the independent arbitration service) and so it’s irresponsible and inconsiderate to its customers that BA has pulled out and decided to start cancelling flights now, just to save money on compensation.”
A spokeswoman for BA said: “We have put forward new ideas through Acas this week and have called on Balpa to meet us face to face as soon as possible to return to negotiations.
“However, we need to give our customers certainty, so we have contacted all those affected by the union’s strike on September 27.”
When BA cancelled flights ahead of this week’s walkout, many passengers complained about difficulties contacting the airline, while some were sent cancellation emails in error.
The airline said it had added extra staff to its customer relations teams and had up to 900 people answering phones at peak times.